Delta’s New “Ticket Window”

Delta Air Lines announced it’s new “Ticket Window” on Facebook .  Although nearly all major U.S. airlines use Facebook and Twitter to promote sales, this allows customers to book their flights directly on Facebook.  JetBlue and Southwest were among the first to use the social media for communicating with customers.  Big airlines like Delta have been a little behind in catching the wave of the social media.  Delta says there are still more changes to come on its website to allow it to be more user friendly.  It plans to launch an IPhone application with the next few weeks that will offer their customers the ability to check in for flights, check flight status, review schedules, set a parking reminder, review frequent flier account balance and use electronic boarding passes in select cities.  Delta says this is part of an overall effort to interact directly with its customers on the Web.

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Posted by newsplet on Aug 12 2010. Filed under Featured News, Travel. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

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